At AMLAYA, we want your order to reach you smoothly and with as little uncertainty as possible. This Shipping Policy explains how orders are processed, dispatched and delivered.
Order Processing
Orders are typically prepared and dispatched within 1–3 business days after your order has been confirmed. Orders placed on weekends or public holidays will begin processing on the next business day. During launches, promotional periods or periods of high demand, processing may take slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
Shipping Destinations
AMLAYA is based in the United Arab Emirates and ships to customers worldwide. Available shipping methods, estimated delivery times and shipping charges will be shown at checkout based on your delivery address.
Estimated Delivery Times
Delivery times begin once your order has been dispatched.
UAE Orders:
Approximately [1–3 business days]
GCC Orders:
Approximately [3–7 business days]
International Orders:
Approximately [5–10 business days]
These timeframes are estimates only and may vary depending on your location, courier service, customs processing, public holidays or other circumstances outside AMLAYA's control.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery destination and selected shipping method. Where free shipping is available, the applicable order value or promotional conditions will be displayed on the website or at checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please allow some time for tracking information to become active after your parcel has been handed to the courier. If you have not received your tracking details, please check your spam or junk folder before contacting our support team.
International Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country. Unless clearly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer. AMLAYA does not control these charges and cannot predict their amount. We recommend checking with your local customs authority before ordering if you require further information.
Customs Delays
International orders may occasionally experience delays while being processed by customs. These delays are outside AMLAYA's control and are not included in the estimated delivery timeframe. We will always provide available tracking information so you can follow the progress of your shipment.
Delivery Address
Please ensure that your shipping address is complete and accurate before placing your order. If you notice an error after ordering, contact us as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has entered fulfilment or has been handed to the courier. AMLAYA is not responsible for delivery issues caused by incorrect or incomplete information supplied at checkout.
Failed or Undeliverable Deliveries
If a parcel is returned to AMLAYA because:
- The address provided was incorrect or incomplete.
- Delivery was refused.
- The courier was unable to complete delivery.
- The parcel was not collected within the required timeframe.
The customer may be responsible for any additional shipping costs required to resend the order.
Any refund for a returned parcel will be handled in accordance with our Returns & Refunds Policy.
Delayed Orders
Although we work with delivery partners to provide reliable service, delays can occasionally occur. If your order is taking longer than expected, please first check the tracking information provided by the courier. If there has been no update for an unusual period of time, contact AMLAYA and we will assist you in investigating the shipment.
Lost Packages
If tracking indicates that your order may have been lost in transit, please contact us as soon as possible. We will work with the shipping provider to investigate the shipment and determine the appropriate next steps. Claims may require a reasonable investigation period before a replacement or other resolution can be confirmed.
Packages Marked as Delivered
If your tracking shows that your order has been delivered but you cannot locate it, we recommend:
- Checking around the delivery location.
- Asking household members, reception or neighbours.
- Checking for any courier delivery notes.
- Contacting the courier directly using your tracking number.
If the parcel still cannot be located, please contact AMLAYA and we will assist where reasonably possible.
Changes or Cancellations
If you need to change or cancel an order, contact us as soon as possible after placing it. Once an order has been processed or dispatched, we may no longer be able to make changes or cancel the shipment.
Contact Us
If you have any questions about shipping or the status of your order, please contact us through the Contact page on our website. When contacting us about an existing order, please include your order number so we can assist you more quickly.